* stay calm
* not get pr say anything aggressively
* keep a note of what was said
* make sure the person knows your first concern is their health and well-being
* tell them they are not to blame for what has happened
* tell their school of the situation of bullying
* when being told of the bullying, listen carefully then ‘play back’ in what you’ve heard and understand to the person
* let them know the most important thing is that they know you are there for them anytime, and will help sort it.